Keeping Communication Consistent
It is often said that a key ingredient in any great relationship is great communication. Professional relationships are no exception. With that in mind, we strive to maintain clear and consistent communication with our customers, from the beginning of the design work through the completion of their remodel. In the early stages of a project, our designers work closely with their client to develop a design that will achieve the goals of their project and the aesthetic they are envisioning.
Once that plan is finalized and the construction period begins, maintaining communication is vital to a smooth process. To facilitate this, we set aside a consistent weekly time for our carpenters and clients to meet at the jobsite. The designer typically participates in this meeting as well, which serves as a built-in touchpoint for everyone.
During these conversations they discuss the progress of the past week and what is on the schedule for the coming week. If our customers have questions or requests, those are covered as well. Meeting regularly allows us to work quickly to resolve any concerns that arise. Our designers and carpenters are diligent note-takers, documenting items that require follow-up and then coordinating a plan of action.
Occasionally a customer requests to change a detail while their project is underway. For example, during a bathroom remodel a homeowner may wonder if recessed medicine cabinets could work in lieu of the surface-mounted vanity mirrors they had originally selected. At their weekly meeting, both designer and carpenter would walk them through the feasibility of that change and how it would impact the design, schedule, budget, and overall aesthetic. Feedback from our customers indicates that they truly appreciate having a designated meeting time. It assures us all the time to discuss the pertinent aspects of their project in process.
Feedback from our customers indicates that they truly appreciate having a designated meeting time. It assures us all that we will have the time to discuss the pertinent aspects of their project in process.